We are currently looking for a Team Leader to lead a team dedicated to providing Cloud Management services for the Digital Hangar (A/TP-A-H). Are you interested in leading a team, supporting its growth, and helping our organization and airline clients achieve their maximum potential? If you have the skills listed below, do not hesitate to apply.
Why do we need you?
Your responsibilities will include:
- Leading and developing a team of specialists providing Cloud Management services,
- Organizing the team's work, assigning tasks, and monitoring their execution,
- Building effective communication and a positive working atmosphere within the team, including in stressful situations,
- Developing the competencies of team members, planning trainings and development activities,
- Maintaining consistent, professional communication with the customer as well as with Service Management, operations, and development teams,
- Supervising Incident, Problem, and Change Management processes in accordance with ITIL,
- Monitoring the execution of SLA and KPI agreements and preparing reports,
- Participating in the recruitment and onboarding of new team members.
Who are you?
We are looking for a great Team Leader that has:
- Minimum 3 years of experience as a Team Leader, Tech Leader, or in a similar role,
- TL managerial skills in organization, team management, time management,
- Multi-cultural communication skills with SM, customer, operations, and development teams,
- Team Building and good communication within the team under pressure,
- Diplomatic exchange with complex clients in agile approaches including strong positioning of our interests,
- Excellent communication in ENGLISH,
- Understanding practice time estimation and budgeting,
- Understanding of AMS model,
- Understanding / practice in Contracting, SLA monitoring, KPI reporting,
- Deep process knowledge ITIL/ Incident-, Problem- and Change Management,
- Training/ Instruction of team about processes,
- Experience in Audit handling and openness to support audits proactively,
- Experience in technical customer services e.g., Application management, System and DB Administration, Data Warehouse Services etc.,
- Strong self-organization, focus keeping "things in order",
- Customer mind set,
- Technical Knowledge, Understanding and Experience in Cloud Operations related topics,
- Readiness to work in a hybrid model - 2 days a week in the office in Gdańsk.
What do we offer?
- An international working environment, atmosphere that stimulates development,
- Individual career path,
- Employment contract,
- Salary in the range of 15 000 - 25 000 zł gross (contract of employment),
- Lufthansa Group membership benefits,
- Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
- Support for your passion for sports within the local activity group and co-financing Multisport cards,
- Private medical care for employees and their family members.
