We are looking for an IT Operations Manager to join our team in Gdańsk. A person in this position is accountable to support in developing and implementing standardized operations processes and tools for the overall ecosystem of the LHG Digital Hangar.
Who are we?
Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.
Why do we need you?
Your responsibilities will include:
- Setting up and governance over OPS processes for one of the VS in DH ecosystem,
- Reviewing and development of the Application Operating Model in regards to DevOps and SRE practices while being compliant with LHG ITSM standards,
- Supporting CoP Application Operation Chapter Leads in managing the application support chain,
- Supporting and managing knowledge transfer from product teams to operations ensuring effective collaboration with platform and product teams (knowledge transfer, support coverage, regular touchpoints) - according to platform / product criticality and need,
- Ensuring common tools are well interconnected and represent the E2E issue flow (Event-, Incident-, Problem-, Change Management),
- Highlighting structural issues and patterns within the application support chain to pinpoint standardization need and automation potential.
What do we expect?
- Several years of experience in IT-Operation in a complex organization,
- Several years of experience with ITSM process design, implementation, and improvement,
- Experience in the field of ITIL, DevOps and SRE,
- Experience with agile environments, ideally with SAFe,
- Organization, moderation, and collaboration skills,
- Knowledge and experience of toolchain (LeanIX, Jira Service Management, Jira Assets, Jira Software, Confluence, Elastic Cloud, AzureDevops),
- Experience with provider management,
- Good knowledge of English and Polish in speaking and writing (B2/C1),
- Availability to come to the office in Gdańsk 2x per week.
What do we offer?
- An international working environment, atmosphere that stimulates development,
- Individual career path,
- Contract of employment,
- Salary in the range of 10 000 - 21 000 zł gross,
- Lufthansa Group membership benefits,
- Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
- Support for your passion for sports within the local activity group and co-financing Multisport cards,
- Private medical care for employees and their family members.
