Who are we?
Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic, and financial industries. As a part of the Lufthansa Group, we implement technological solutions and dedicated services.
Why do we need you?
In this role, you will be responsible for:
- Efficiently dispatch incidents and service requests between the passenger help desk and technical teams, ensuring timely resolution and minimal impact on operations,
- Monitor incoming tickets and categorize incidents according to priority and severity. Assign tickets to the appropriate teams based on technical requirements,
- Serve as the primary point of contact for support teams, ensuring clear communication regarding incident status, resolution timelines, and any required follow-up actions,
- Contribute to the continuous improvement of incident management processes, aiming to optimize response times and service quality,
- Work in close collaboration with technical teams, 1st level support teams, and other departments to resolve incidents quickly and effectively.
Who are you?
- University degree or final year student in Computer Science or other related field,
- Strong problem-solving abilities, attention to detail, and a genuine curiosity to learn new technologies and processes,
- Excellent verbal and written English communication skills, as all tasks and documentation will be conducted in English,
- Strong organizational skills and the ability to handle multiple tasks simultaneously in a fast-paced environment,
- Ability to work independently while also being an active and collaborative team member. We place great value on fostering a positive work environment,
- ITIL/ITSM Knowledge,
- Experience using Jira for incident tracking, management, and reporting.
What do we offer?
- An international working environment, atmosphere that stimulates development,
- Individual career path,
- Fixed-term employment contract,
- Salary in the range of 6 000 - 11 000 zł gross (contract of employment),
- Lufthansa Group membership benefits,
- Workplace adjusted to employee's needs,
- Support for your passion for sports within the local activity group and co-financing Multisport cards,
- Private medical care for employees and their family members.
