We are looking for an IT Operations Manager to join our team in Gdańsk. A person in this position is accountable to support the CoP in developing and implementing standardized operations processes and tools for the overall ecosystem of the LHG Digital Hangar.
Who are we?
Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.
Why do we need you?
Your responsibilities will include:
- Reviews and develops the DH Application Operating Model in regards to DevOps and SRE practices while being compliant with LHG ITSM standards,
- Supports the Community of Practice "Application Operations" core team rolling out adopted processes and measuring process maturity of product and platform teams,
- Consults with product and platform teams on best practices and transfers same into adoptable blueprints,
- Ensures common tools (LeanIX, Jira Service Management, Jira Assets, Jira Software, Confluence, Elastic Cloud, AzureDevops) are well interconnected and represent the E2E issue flow (Event-, Incident-, Problem-, Change Management),
- Highlights structural issues and patterns within the application support chain to pinpoint standardization need and automation potential.
What do we expect?
- Several years of experience in IT-Operation in a complex organization,
- Several years of experience with ITSM process design, implementation, and improvement,
- Experience in the field of ITIL, DevOps and SRE,
- Experience with agile environments, ideally with SAFe. Organization, moderation, and collaboration skills,
- Knowledge and experience of toolchain (LeanIX, Jira Service Management, Jira Assets, Jira Software, Confluence, Elastic Cloud, AzureDevops),
- Very good communication skill,
- Good command of spoken and written English (B2 / C1),
- Excellent analytical and problem-solving skills,
- Availability to come to the office in Gdańsk 2x per week.
What do we offer?
- An international working environment, atmosphere that stimulates development,
- Individual career path,
- Contract of employment,
- Salary in the range of 10 000 - 21 000 zł gross,
- Lufthansa Group membership benefits,
- Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
- Support for your passion for sports within the local activity group and co-financing Multisport cards,
- Private medical care for employees and their family members.
