Be the first to shape the future! Join us in building the very first Technical Help Desk service unit in Lufthansa Systems Poland. Technical Help Desk provides independent, professional, and competent 24/7 service support for all LIDO 4D customers and users regarding current issues related to products and services, with a particular focus on operational areas. As a service unit, THD is responsible for promptly responding to inquiries, analyzing technical problems, offering guidance on system usage, coordinating and solving troubleshooting and updates to ensure operational continuity and high-quality customer support.
Who are we?
Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.
Who are you?
- Degree in Business Informatics /Computer Science, or equivalent experience.
- Strong practical experience with Linux operating systems and container systems (Docker,Kubernetes).
- Knowledge and experience of configuration and orchestration tools: Ansible,
- Experienceof monitoring and logging: Alerta, Prometheus, Graylog.
- Knowledge of databases: MongoDB, PostgreSQL, Ingres.
- Strong communication and teamwork skills.
- Analytical mindset with high attention to quality.
- Flexibility, resilience, and readiness to take responsibility.
- Fluency in English (spoken and written).
- Willingness to work in shifts (24/7 operations).
- Availability for business travel (mainly during onboarding & training).
- Readiness to work in a hybrid model-2 days in the office in Gdańsk.
What do we welcome?
- Understanding of DevOps & Continuous Delivery concepts.
- Knowledge of Lido Flight system architecture.
- Basic programming skills (Python),
- Experience in customer-oriented environments.
- Aviation industry knowledge.
Why do we need you?
In this role, you will be responsible for:
- Supervising and managing global 24/7 Lido Flight 4D operations.
- Handling incidents, including acceptance, analysis, documentation, resolution, and tracking.
- Executing escalation procedures for high-severity (Severity 1) incidents.
- Continuously monitoring system components and processes to enable early issue detection.
- Monitoring performance of systems and databases.
- Managing customer requests and support tickets.
- Performing software installations in customer environments.
- Supporting training, consulting, and sales activities.
- Contributing to the ongoing development of the Lido Flight 4D product.
- Participating in special projects and additional tasks.
What do we offer?
- Work on a cutting-edge integration platform in a cloud-native environment.
- An international working environment with a culture that fosters development.
- Individual career path and opportunities for professional growth.
- Employment contract, salary in the range of:
- 6 000 - 10 000 zł gross for regular level
- 8 000 - 16 000 zł gross for senior level - Lufthansa Group membership benefits.
- Support for your passion for sports through local activity groups and Multisport card co-financing.
- Private medical care for employees and their families.
