We are seeking an experienced Product Delivery Manager for Lido Flight 4D to strengthen long-term customer cooperation and satisfaction. In this role, you will be responsible for technical and product-related communication, expert advisory, and the fulfillment of contractual commitments. Your work will directly support strong customer relationships and deliver real value through proactive and reliable support.
Who are we?
Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.
Why do we need you?
Your responsibilities:
- Ensure smooth operations and service delivery for assigned customers.
- Lead technical communication: presentations, on-site meetings, conference calls, online sessions.
- Manage and coordinate customer inquiries, complaints, and escalations.
- Analyze and document user requirements; support customers in preparing change requests.
- Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations.
- Coordinate implementation, documentation, release planning, and occasionally perform deployments.
- Plan and oversee customer installations and quality assurance.
- Cooperate closely with product management, software development, application operations, and account management.
- Provide product and technical support during sales activities.
- Identify and drive process improvements.
- Support incident, problem, and change management.
- Maintain operational documentation and ensure service level monitoring/reporting.
- Participate in cross-organizational customer teams and implementation projects for new services.
Who are you?
Our requirements:
- 5+ years of relevant experience working at an airline or with an airline IT solution provider,
- University degree in Computer Science or a related field, or equivalent qualifications with several years of experience.
- Good understanding of airline operational processes or aviation-related domains.
- Strong service orientation and excellent customer communication skills.
- Experience in IT operations (complex applications) is desirable.
- Strong analytical, conceptual, and problem-solving skills.
- Excellent communication, negotiation, and stakeholder-management abilities.
- High level of initiative, flexibility, and ability to work under pressure.
- Ability to work independently as well as in interdisciplinary teams.
- Business-fluent English (B2/C1).
- Willingness to travel and to work on-site with customers internationally.
- Readiness to work in a hybrid model - 2 days in the office in Gdańsk
Optional:
- Experience working with aviation systems, especially at the IT–business interface.
- Aviation knowledge is an advantage.
What we offer?
- An international working environment, atmosphere that stimulates development,
- Individual career path,
- Lufthansa Group membership benefits,
- Employment Contract,
- Salary in the range of 10 000 - 20 000 zł gross
- Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
- Workplace adjusted to employee's needs,
- Support for your passion for sports within the local activity group and co-financing Multisport cards,
- Private medical care for employees and their family members.
- Life insurance.
- Modern office in Oliwa – great location and comfortable workspace.
- Atmosphere – small teams, high independence, real impact on the project.
